Check whether a family member, reception or authorized recipient accepted the parcel, without assuming they did. Report the issue promptly to the seller and support with AWB, scan time and your confirmation that it is missing. Ask for proof-of-delivery review. Do not share a fresh OTP with someone claiming it will reverse a delivered scan.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
Still need a hand?
Share your AWB and a short description with our support team. Never share an OTP or password.
Contact support