A signed or digitally acknowledged handover record connects the parcels you gave the rider to their AWBs. Count parcels together and keep the date, courier and pickup reference. A printed label proves booking, not collection. If tracking has no pickup scan, this evidence helps support investigate the handover.
Examples are for planning. Your selected courier, booking quote and applicable policy determine the actual service and charges.
Still need a hand?
Share your AWB and a short description with our support team. Never share an OTP or password.
Contact support